Contact support is impossible
How can we contact support? I am a free happy user but having feeds updating problem today.
I d like to know if i am the only one..
I'm about to file fraud charges...TF kind of company doesnt have number to speak with someone. I want my money back...BBB and dept. Of justice are just a call or email away.
Re-upped my current annual Feedly Pro subscription on September 6th while I still had 4 months of membership remaining. Was immediately charged and my expiration date changed from December 2019 to September 2020. Paying for another year shouldn't remove 4 months off my active subscription. Feedly Pro "VIP" support email has been a ghost for both of my emails. Can I get some help on this?
BG Bruno commented
I agree - it's +2years and I cannot find any link to support chat or email to send feedback 🙈
The idea that I have to pay in order to get basic support for this site is abhorrent. I mean, there's a feed that 65000 people follow that isn't working, and I'm sure one or two of them are Pro, but if they don't report the issue, everyone can go scratch?
Nope. I don't pay hostage-takers.
when I read my feed, I don’t read every article. They are then grayed out. When I’m done, I click on the mark all as read green button for the rest of the articles, but only the articles I didn’t read are marked as read. I then see a list of all the articles I did read, inviting me to read them.
This is messed up.
I am being charged for Feedly Pro on the company card, but i cannot determine the user. Please contact me.
Hey, Petr, I just sent an email. Looking forward to the reply.
*The originator stated clearly they are NOT a PRO user, but a FREE user
*Google+ communities are OBSOLETE, so no access to you there
*all support links within the platform direct users to become PRO account holders - something that is NOT going to happen if we want to report an issue just so we can
*there MUST be a way to contact Feedly + get a response for ALL users, irrespective of whether they pay you
*there is ZERO company information available - you are locked up tighter than...
I love Feedly. Always have done. But when tech issues arise, you are sorely lacking.
Is anyone else having problems with reddit feeds? Seems like, all of a sudden, none of my feeds are updating. As in all of reddit sources are bugged.
Vikas Rana commented
While i am using the authentication api of feedly,it is giving me the error of unknown response type.So right now I'm stuck in this, so please help me out with this issue.
I have had a basic free account for years but now, with 103 subscriptions when I try to add content I get referred to options for a paid version. I read that the limit of 100 links was only for new subscribers - is this not the case?
I have received an email from feedly saying i am going to be charged for feedly pro !! I have NOT signed up for this as I barely use my feedly free account! I have sent an email to firstname.lastname@example.org can you ensure you do not charge for me something i have not signed up for!
Hello Ronan, where have you contacted us?
Ronan K commented
Cancelling my feedly pro account since I haven't heard back from you about an issue. We should all start looking for a feedly alternative since I suspect they won't be in business for long.
I'm still waiting for a response from my email :(
Feedly support link DOES NOT lead to support--only to the Feedly home page, or, on my iPhone, to the Black Friday advertisement.
Your new reader sucks. I always get a script error and it deletes everything I’m trying to read.
There is a huge problem with your website. I am a new user, and am not able to add Google alert content to my feed from your website. When I click “add content” on the website and try to add a new Google keyword alert, the “follow” button (final step) just links to your Black Friday upgrade ad at https://feedly.com/i/blackfriday and the new content is not added. I can add Google keyword content from the IOS app, but it is impossible from the website.
Also, when I click the “support” link in the menu it also redirects to https://feedly.com/i/blackfriday
I had no idea that my longtime Feedly Pro subscription (4+ years) had expired! I need to get my plan reinstated.
Fred Urrutias commented
I tried to contact support while logged in but was only presented with upgrade options, so trying here. BBC feed has not updated for 14+ hours, highly unusual as they have a steady flow of news items. Every other feed is working, wondering if there is some outage at Feedly?